TECH SUPPORT

TECH SUPPORT

Speak With A Helpful Member Of Our Support Team

Get wireless internet support services in the Newburgh, Indiana area

Everyone needs a reliable internet connection, but not everyone take time to become an expert with technology. Thankfully, the internet connectivity support team at River City Wireless is available to help with internet issues every Monday through Friday from 7:00 a.m. until 7:00 p.m. We are also available to reach through text on Saturdays from 10:00 a.m. to 6:00 p.m. You can reach our support team at    812-646-1003.  Our team treats customers like family. When you call us for wireless internet support, you'll be connected with a real person - not a recorded message. If you're having issues with your internet, contact our wireless internet support team in Newburgh, Indiana now. Tech support does not monitor emails after hours.

How To Troubleshoot Connectivity Issues

Check how many devices are connected to the Internet. Turning off devices that aren't actively being used improves internet speed.

Turn off unused devices

Try rebooting the router. Doing this semi-frequently helps with internet speed, especially if you haven't rebooted in over a month.

DO NOT PUSH THE RESET BUTTON ON THE ROUTER.

See instructions below

How To Reboot Your Internet

  • Find your router - look for blinking lights. (See diagram)
  • Find the PoE (Power Over Ethernet) box connected to the router. It is the size of a deck of cards. (See diagram)
  • Unplug the PoE box from the wall outlet.
  • Unplug the router itself.
  • Watch the lights stop blinking and turn off. After 30 seconds, plug the cords back into the PoE box and test to see if your internet has resumed working. Note: It's extremely important to wait 5-8 minutes.
  • Router - Your router is a small device that takes information from the modem (antenna or satellite) and delivers it to your computer. A router allows you to connect wirelessly to the Internet on more than one device.
  • PoE injector - The term "PoE" stands for "Power over Ethernet". It connects to your indoor router and can be either a black or white box the size of a deck of cards.
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